Fifteen years of elevating visitor experience through service excellence has made Aqila the leading destination training provider for the global cruise industry.

 

Their success at providing shore excursions to the cruise lines that call on their home-port of Saint John, New Brunswick led cruise executives to ask them to share their best practices with tour companies and destinations around the world.

 

Their approach is simple: they assess the needs of a destination or organization, develop a strategic training plan to address those needs, and then deliver course content that raises the level of excellence throughout the team.

 

Since 2007, Aquila has touched every continent around the world with their training.

 

Service excellence is achieved when the visitor experience is elevated. To achieve that goal, a destination requires the kind of training that meets the needs of today’s changing travel industry.

 

Aquila’s destination training is tested in their very own tour operations in Saint John, New Brunswick, Canada which they refer to as their Living Lab, and it lets them be both agile in new course creation and confident that their curriculum has been field-tested to deliver excellence every time.

 

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