Promises Workshop

Workshop Summary
Learn about customer service and creating positive visitor experiences.

Workshop Who Should Attend
All service providers, particularly those in the tourism industry with direct visitor contact are encouraged to participate. Employees with indirect visitor contact (educators, students, government staff, etc.) will also benefit from learning how tourism impacts and benefits the destination. The PROMISES workshop is limited to 20 participants, yielding the greatest impact for long-term results.
To understand…
1. The PROMISES we make to our visitors
2. To whom we make these PROMISES
3. How we can consistently deliver these PROMISES
4. How to exceed our visitors’ expectations
5. What we can do when a PROMISE is broken


Friday, 13th January 2023
Monday, 20th February 2023
Friday, 24th March 2023
Monday, 24th April 2023
Friday, 12th May 2023
Monday, 5th June 2023
Friday, 21st July 2023
Monday, 21st August 2023
Friday, 1st September 2023
Friday, 13th October 2023
Friday, 17th November 2023
Monday, 4th December 2023


We use Cookies on this website to improve functionality and performance, to analyse traffic to the website and to enable social media features. To learn more, please see our Cookie Notice for details