Workshop Summary Learn about customer service and creating positive visitor experiences. Workshop Who Should Attend All service providers, particularly those in the tourism industry with direct visitor contact are encouraged to participate. Employees with indirect visitor contact (educators, students, government staff, etc.) will also benefit from learning how tourism impacts and benefits the destination. The PROMISES workshop is limited to 20 participants, yielding the greatest impact for long-term results. To understand… 1. The PROMISES we make to our visitors 2. To whom we make these PROMISES 3. How we can consistently deliver these PROMISES 4. How to exceed our visitors’ expectations 5. What we can do when a PROMISE is broken Dates: Tuesday, 23rd February Tuesday, 23rd March Tuesday, 20th April Tuesday, 25th May Tuesday, 22nd June Tuesday, 27th July Tuesday, 24th August Tuesday, 21st September Tuesday, 19th October Tuesday, 23rd November