Frequently Asked Questions

Welcome to the Department of Tourism FAQs page. Here, you'll find a wealth of information and resources specifically tailored to businesses, organizations, and residents within the Cayman Islands. We have compiled a comprehensive list of frequently asked questions to provide you with the information you need. If you have any specific questions that are not addressed here, please feel free to reach out to us for further assistance by visiting our Contact page.

• How can I provide feedback or suggestions to improve the tourism experience in the Cayman Islands?

  To share your feedback or suggestions and contribute to improving the tourism experience in the Cayman Islands, please visit our Contact page. On this page, you will find various options to choose from based on the nature of your feedback or suggestion. Select the most relevant option to proceed. You can access the Contact page by clicking on the following link: https://www.visitcaymanislands.com/en-us/ourcayman/contact-information.

• How can I report a tourism-related complaint or issue?

  To report a tourism-related complaint or issue, please visit our Contact page. On this page, you will find different options to choose from based on the nature of your complaint or issue. Select the most appropriate option that aligns with your situation to proceed with reporting. You can access the Contact page by clicking on the following link: https://www.visitcaymanislands.com/ourcayman/contact-information.

• How can I contact the Department of Tourism's customer support for assistance?

  For assistance and to contact the Department of Tourism's customer support, please visit our Contact page. This page provides various ways to get in touch with us. You can access the Contact page by clicking on the following link: https://www.visitcaymanislands.com/ourcayman/contact-information.

• Where can I find information about the Department of Tourism's licensing and inspection process?

  If you are looking for information about the Department of Tourism's licensing and inspection process, including how to apply for a tourism accommodation license, you can visit the Licensing and Inspection webpage. This webpage provides detailed information about the process and includes the relevant application forms. To access this information, please click on the following link: https://www.visitcaymanislands.com/en-us/ourcayman/business-in-tourism/how-to/licensing-inspection

• How can I sign up for a Department of Tourism training session?

  If you're interested in attending a Department of Tourism training session, you can sign up by visiting our Education and Training webpage. This page provides a list of available trainings, workshops, and webinar opportunities. To access the information and sign up for a session, please follow this link: https://www.visitcaymanislands.com/ourcayman/education-training

• How can I apply for a job at the Department of Tourism ?

  To view and apply for available jobs at the Department of Tourism, please visit the following webpages:

  1. Visit the Department of Tourism's job page: https://www.visitcaymanislands.com/ourcayman/business-in-tourism/jobs. Here, you can find information about job opportunities within the department.

  2. Additionally, you can explore the overall job opportunities in the Cayman Islands by visiting the Cayman Islands Government's career portal: https://careers.gov.ky/. This portal provides a comprehensive listing of job openings across various government departments, including the Department of Tourism.

  By visiting these webpages, you will be able to access information about available positions and the application process for working with the Department of Tourism.

• Where is the Department of Tourism located?

  The head office of the Cayman Islands Department of Tourism is located in Grand Cayman. This is where the majority of the team is based. In addition to the head office in Grand Cayman, the department has a worldwide team dedicated to promoting the Cayman Islands as a premier warm-weather destination. For further details, you can visit the following link: https://www.visitcaymanislands.com/en-us/ourcayman/about/business-locations

• Where can I find information about the Tourism Law?

  You can find information about the Tourism Law, as well as other related regulations and policies, on our Laws and Policies page. Please visit the following link to access the information: https://www.visitcaymanislands.com/en-us/ourcayman/business-in-tourism/laws-policies

• What are the focus areas of the Department of Tourism?

  The Cayman Islands Department of Tourism (CIDOT) focuses its marketing efforts on promoting the Cayman Islands as the premier Caribbean destination for a wide range of experiences. These focus areas include aquatic activities, culinary experiences, destination weddings, business tourism, the arts, and more. For more detailed information, please visit the following link: https://www.visitcaymanislands.com/en-us/ourcayman/about/focus-areas

• How can I apply for a Scholarship?

  To apply for a scholarship from the Ministry of Tourism, please visit the MOT Scholarships Programme page by clicking on the following link: https://www.visitcaymanislands.com/ourcayman/education-training/mot-scholarships-programme

• How can I apply for sponsorship?

  To apply for sponsorship from the Department of Tourism, you will need to complete the Sponsorship Request Form, which can be accessed via the following link: https://www.visitcaymanislands.com/forms/sponsorships

• How can I get my business listed on VisitCaymanIslands.com?

  To have your business listed on the VisitCaymanIslands.com website, please use the link below to access and complete the relevant form: https://www.visitcaymanislands.com/en-us//ourcayman/business-in-tourism/destination-guide-sign-up

• How do I pay my accommodation taxes?

  There are several methods available for paying accommodation taxes. You can choose from the following options:

  1. Hand delivery: Visit the Government Administration Building, located at 133 Elgin Avenue, 3rd Floor, and make your payment in person.
  2. Courier: Arrange for a courier service to deliver your payment to the Cayman Islands Department of Tourism at the following address: Cayman Islands Department of Tourism Government Administration Building Box 134, 133 Elgin Avenue Grand Cayman KY1-9000 CAYMAN ISLANDS
  3. Mail: Send your payment via mail to the above address.

  For additional information on taxes and payment procedures, please visit the following link: https://www.visitcaymanislands.com/ourcayman/business-in-tourism/how-to/how-to-pay-taxes

• Is there a media asset library available with photos of the Cayman Islands?

  Yes, the Department of Tourism has a media asset library with photos of the Cayman Islands that are accessible to the public for the promotion of the destination. It's important to note that all assets in the library are copyrighted, and users must comply with applicable copyright laws and usage guidelines. You can access the media asset library through the following link: https://www.visitcaymanislands.com/ourcayman/about/media-assets