Home Education and Training PRIDE Workshops Promises

Workshop: Promises

Duration: 1 day
Cost: Free

Learn about customer service and creating positive visitor experiences. PROMISES is an interactive workshop. The participants will learn about customer service and their own role in creating positive visitor experiences. Through role plays and group exercises, participants agree on the behavioural actions required to not only meet, but also exceed our visitors’ expectation.

Who Should Attend

All service providers, particularly those in the tourism industry with direct visitor contact are encouraged to participate. Employees with indirect visitor contact (educators, students, government staff, etc.) will also benefit from learning how tourism impacts and benefits the destination. The PROMISES workshop is limited to 20 participants, yielding the greatest impact for long-term results.

Objectives

To understand…

1. The PROMISES we make to our visitors

2. To whom we make these PROMISES

3. How we can consistently deliver these PROMISES

4. How to exceed our visitors’ expectations

5. What we can do when a PROMISE is broken

Dates:
Tuesday, 23^rd February
Tuesday, 23^rd March
Tuesday, 20^th April
Tuesday, 25^th May
Tuesday, 22^nd June
Tuesday, 27^th July
Tuesday, 24^th August
Tuesday, 21^st September
Tuesday, 19^th October
Tuesday, 23^rd November

Also See

Workshop: Know Your Cayman Islands