Service Excellence: WOW Edition

Guest Experience Provider

Start Date: 1 June 2023
Registration Deadline: 5:00 PM – 26th May 2023

This course is designed to help you revitalize your commentary and sharpen your skills as the tourism industry blossoms again.

Topics Include:

  • Hospitality & Service Excellence - Participants learn the skills and knowledge needed to provide guests with an excellent tour experience.
  • Presentation, Storytelling & Interpretation - Teaches participants how presentation and communication skills affect the guest experience, and how to engage guests in the interpretation of the sites, the region and its stories.


Best for: Tour Operators, Tour Guides, Attractions & Guest Experience Providers